Skip to main content

Zendesk

Pre-requisites​

Zendesk uses basic authentication with API tokens. An admin must generate an API token in the Zendesk Admin Center before connecting.

To create an API token:

  1. In the Zendesk Admin Center, go to Apps and integrations > APIs > API tokens.
  2. Click Add API token.
  3. Enter a description for the token such as ZAPToken.
  4. Click Save to generate the token. Copy the token immediately as it won't be shown again.
  5. More information on managing API token access.
important

API tokens bypass multi-factor authentication and SSO. Some organizations disable API token access as a security measure. Check with your Zendesk admin if you are unable to connect.

Connection settings​

Define the following connection settings for the Zendesk data source:

  • Domain - The URL of the Zendesk domain you want to connect to, e.g. https://yourcompany.zendesk.com.
  • UserName - The email address of the Zendesk user, with /token appended, e.g. user@example.com/token.
  • Password - The API token generated in the Zendesk Admin Center.